Yuzu Agent builds chat and voice assistants that answer only from your own website and documents, show where every answer came from, and bring in your team when a person should take over.
Every Yuzu assistant is built on the sources you give it. If the answer is not in your content, it says so and offers a person instead of guessing.
Answers come from your website pages and documents, and each one links back to the page or file it came from, so customers and your team can check it.
Customers write in their own language and get a reply in it. Arabic reads right to left, Tamil and Bengali render properly, and one knowledge base serves all of them.
One assistant across web chat and WhatsApp today, with web voice and phone coming next.
Set the rules per client: no prices, no medical advice, a clear emergency path. Hard questions go to a shared inbox for your team.
When a customer is ready, the assistant creates the lead or books the callback in your CRM, with consent recorded.
Your team does all of this in Yuzu Studio. No model training, no code.
Point it at your website and upload your PDFs. Yuzu crawls the pages, reads scanned documents and maps how your content connects.
Knowledge Base ManagerDecide what the assistant asks, when it collects details, which topics it declines and when it hands off to a person.
Flow builderTry it in every language in the test console, share a preview with your customer, then switch it on for web chat or WhatsApp.
Test console and demo previewReplay real conversations, run evaluations against a question set and watch performance as content changes.
Playback, evaluations, dashboardEverything from the first crawl to the weekly review, in one place.
Crawl a URL, upload PDFs with OCR for scanned pages, and see your content as a knowledge graph. Retrieval follows the graph first, then vectors, so related facts come back together.
Draw the conversation: greet, answer, collect details with consent, hand off. Change it without touching code.
Ask Zeta to draft a flow, explain why an answer was given or suggest what content is missing.
Chat with a draft assistant in any language, then send your customer a preview link before launch.
Replay any conversation turn by turn, with the sources each answer used.
Score the assistant against a fixed question set in every language, and rerun it after each content change.
See volume, languages, handoffs and unanswered questions across every assistant you run, so admins know where to look next.
Built with the Malaysia Healthcare Travel Council (MHTC).
Patients planning treatment in Malaysia come from across the region and beyond, and they ask in their own language. Mira answers from MHTC's own website and documents, points to the source for every answer and connects patients with MHTC's team when they want a person.
Because this is healthcare, the guardrails matter as much as the answers. Mira does not quote prices or give medical advice, and it gives a clear path for emergencies.
Your content and your customers' conversations stay yours, in the region you operate in.
Designed around Malaysia's and Singapore's Personal Data Protection Acts.
Each client's knowledge base, conversations and settings are kept separate from every other client.
The assistant asks for consent before it collects a name, phone number or any other personal detail.
Data is hosted in a Malaysia or Singapore region.
Start in Yuzu Studio, or talk to the Unison Group team about a pilot for your organisation.